Edmonton LED

Step 1: Refresh the Screen

1. Access the Processor:

• Locate the LED display processor, which controls the brightness and other display settings.

1. Adjust Brightness:

• Step 1: Using the processor, gradually reduce the brightness of the LED display to 0%. This action will essentially “turn off” the screen visually without powering it down completely. Allow the screen to rest in this state for a few seconds.
• Step 2: Gradually increase the brightness back to the standard operating level, typically 35%. Monitor the screen during this process to see if the issue is resolved.

1. Evaluation:

• If the screen refreshes and displays correctly, the issue may have been resolved by this brightness adjustment.
• Proceed: If there is no change or if the display remains problematic, move on to the next step.

Step 2: Power Cycle the LED and Processor

1. Safely Power Down the System:

• Step 1: Begin by reducing the brightness of the LED display back down to 0% using the processor. This step helps ensure a safe shutdown.
• Step 2: Unplug all power cables connected to the LED panels. Ensure that each panel is completely disconnected from its power source to avoid any electrical issues during the reset process.

1. Power Up the System:

• Step 1: After waiting for about 30 seconds to 1 minute, start reconnecting the power cables to each LED panel. Ensure each connection is secure and properly aligned to avoid any malfunctions.
• Step 2: Gradually increase the brightness back to the standard level (usually 35%) using the processor. Monitor the display for any signs of improvement or resolution.

1. Check and Evaluate:

• Observe the LED display to see if the power cycle has resolved the issue. If the display now appears normal, the problem was likely due to a temporary glitch in the power delivery or a minor internal reset.

1. Proceed: If the problem persists, continue to the next step for a more detailed software configuration reset.

Step 3: Reset the Coordinates Using Novastar LCT

1. Access Novastar LCT Software:

• Step 1: On the LED control computer, open the Novastar LCT software, which is used for advanced configuration of the LED display.
• Step 2: If necessary, log in with the appropriate user credentials to access advanced features.

1. Enter Advanced User Mode:

• Step 1: In the Novastar LCT interface, navigate to the User menu.
• Step 2: Select Advanced User mode. You will be prompted to enter a code. Enter the correct code to gain access to advanced configuration settings.

1. Configure Screen Settings:

• Step 1: After entering Advanced User mode, go to the Screen Configurator and press Continue to access detailed settings.
• Step 2: A new window will appear with multiple tabs at the top. Focus on the Receiving Card tab, which controls individual LED panels.

1. Reset Starting Coordinates:

• Step 1: In the Receiving Card tab, locate the option at the bottom right to Send to Receiving Card.
• Step 2: When the confirmation window appears, ensure the checkbox for Reset the starting coordinates is selected. This action will reset the positional data for each panel to its default starting point.
• Step 3: Click Send to initiate the reset process. If prompted, click Continue to proceed. Wait for the system to complete this action, which may take a few moments.
• Step 4: After successful completion, the LED screen may display a single image that is multiplied across the squares or panels, indicating that the coordinates have been reset.

1. Update Screen Connection:

• Step 1: Return to the main configuration window, where you previously selected the Receiving Card tab. This time, select the Screen Connection tab.
• Step 2: In the Screen Connection tab, locate the Send to HW button at the bottom right. Click this to apply the new configuration to the hardware.
• Step 3: Confirm by pressing OK or Yes on any subsequent confirmation screens. Allow the system a few moments to process the changes and update the display.

1. Final Check:

• After completing the reset and screen connection steps, closely observe the LED display to see if the issue has been resolved. If the screen now displays correctly, the problem was likely due to a misconfiguration in the panel coordinates or connections.

Step 4: Contact Technical Support

1. Contact Bro. KP:

• If any of the above steps fail to resolve the issue, or if you encounter unexpected errors during the troubleshooting process, it is advisable to contact Bro. KP for further technical assistance.
• Provide Details: When contacting support, provide a detailed description of the steps you have already taken and the specific issue you are encountering. This will help them diagnose the problem more quickly and accurately.